Report: Air travel complaints back up

Air travel
Mark Prado

There was a 23% increase in air travel service complaints from October to November, after complaints decreased by 12% from September to October, according to the U.S. Department of Transportation's Air Travel Consumer Report released this month.

The DOT said it remains committed to ensuring airline passengers are treated fairly and is concerned about recent flight cancellations and flight disruptions. The agency is currently investigating four domestic airlines to ensure that they are not engaging in unrealistic scheduling of flights. 

The report also shows the 561,067 flights operated in November 2022 were 86.38% of the 649,511 flights operated in pre-pandemic November 2019.  Operated flights in November 2022 were down 2.11% year-over-year from the 573,134 flights operated in November 2021 and down 4.98% month-over-month from 590,444 flights operated in October 2022.

The report includes which airlines had the best and worst on time records, which carriers canceled the most flights and how much baggage was mishandled, among other factoids. 

Other aviation consumer matters of interest to the public can be found at The report is designed to inform consumers about the quality of the services that airlines provide.

Submit your comment

In order to receive a reply to your comment, please provide an email address.

Plain text

  • No HTML tags allowed.
  • Web page addresses and email addresses turn into links automatically.
  • Lines and paragraphs break automatically.