Transportation

Got a Bridge Toll Notice? FasTrak Makes One-Time Payment Simple

Tolls
Karl Nielsen

With cash toll collection at the Bay Area's seven state-owned toll bridges suspended since March due to the COVID-19 pandemic, MTC and the Bay Area Toll Authority (BATA) invite drivers who have received a toll notice to use the toll payment page on the Bay Area FasTrak® website.

Toll bridge patrons need only enter the number on the toll notice and their license plate information to pay for crossings of the Antioch, Benicia-Martinez, Carquinez, Dumbarton, Richmond-San Rafael, San Francisco-Oakland Bay or San Mateo-Hayward bridges. The same option is available to drivers who cross the Golden Gate Bridge, which adopted all-electronic tolling in 2013.

More than 70 percent of all customers at the seven state-owned toll bridges already use a FasTrak toll tag or license plate account to pay their tolls electronically. These patrons have experienced no change in toll collection procedures or any difference in their statements. Customers who ordinarily would stop at a toll booth to pay cash now continue through the toll plaza without stopping. Automated, high-speed cameras capture images of customers’ license plates.

The FasTrak customer service center processes these images and then mails a toll notice to the address at which the vehicle is registered with the DMV. While initial notices include a heading that reads “Notice of Toll Evasion,” these transactions are not considered toll evasion violations and the amount due on each notice is for the toll amount only.

Drivers who have more than one unpaid bridge crossing and have received multiple notices can enter just a single notice number to review all unpaid crossings and to settle their unpaid tolls.

BATA and Caltrans encourage toll bridge customers who do not already have FasTrak accounts to open accounts online at www.bayareafastrak.org or by phone at 1-877-229-8655 (BAY-TOLL). A map of Costco and Walgreens retail locations at which FasTrak toll tags are available may be found at www.bayareafastrak.org/en/howitworks/retailmap.html. Caltrans and BATA will monitor toll bridge operations and heed ongoing public health guidance before making any decisions about resuming cash toll collection at Bay Area toll bridges.

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