There was a 15.6% decrease in air travel service complaints from August to September 2022; however, complaints are more than 380% above pre-pandemic levels in September 2019, according to the U.S. Department of Transportation's Air Travel Consumer Report released this month.
Flight problems was the highest category of the complaints received in September 2022. Of the 6,115 complaints received, 2,001 (32.7%) concerned cancellations, delays, or other deviations from airlines’ schedules.
The report also shows the 571,533 flights operated in September 2022 were 87.97% of the 649,667 flights operated in pre-pandemic September 2019. Operated flights in September 2022 were up 2.03% year-over-year from the 560,140 flights operated in September 2021 and down 4.45% month-over-month from the 598,166 flights operated in August 2022.
The report includes which airlines had the best and worst on time records, which carriers canceled the most flights and how much baggage was mishandled, among other factoids.
Other aviation consumer matters of interest to the public can be found at http://www.transportation.gov/airconsumer. The report is designed to inform consumers about the quality of the services that airlines provide.
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