Fed air report: consumer complaints increase almost 270% above pre-pandemic levels

Air travel
Mark Prado

The U.S. Department of Transportation has released its Air Travel Consumer Report on airline operational data compiled for the month of June and data shows there was a 34.9% increase in air travel service complaints from May to June, while complaints are nearly 270% above pre-pandemic levels.

In June 2022, the DOT received 5,862 complaints about airline service from consumers, up 269.6% from the 1,586 complaints received in pre-pandemic June 2019. The report is designed to assist consumers with information on the quality of services provided by airlines.

The U.S. DOT's Office of Aviation Consumer Protection is monitoring airlines’ operations to ensure that airlines are not engaging in unrealistic scheduling of flights and are complying with aviation consumer protection requirements. 

Also, this month, U.S. Transportation Secretary Pete Buttigieg announced the department will create an interactive dashboard before Labor Day to make it easier for the traveling public to determine the services that should be provided to them when the cause of a cancellation or a lengthy delay was due to circumstances within the airline’s control.  

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