Caltrain has released the results of its Pandemic Rider Survey, providing insight into how the pandemic has affected the rail service.
This survey shows the demographic shift that took place after the shelter-in-place order in March.
The average annual household income of 2020 Caltrain riders is $95,000, down from $158,000 last year, affirming Caltrain’s decision to join Clipper START, which offers discounted rides to low-income transit users.
Riders generally approve of the safety measures Caltrain enforces on board, with 86% saying mask wearing is an important safety measure, with 61% saying the same about social distancing, 54% about cleaning and sanitation practices, and 34% about ventilation.
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